Your Online Account

How do I sign up for your online scheduling and payment?

Click Here. On the window that opens, enter your ZIP code. On the profile page, fill in the information as completely as possible, including the “questions” section at the bottom. Click “continue.” Add a profile about your pet.

Help! I forgot my username/password.

Click Here. Your username and password will be emailed to you.

I need more help with scheduling online. Can you give me detailed instructions?

Log in to your account.  If you have not created one yet, click here to create one.

  • On the "schedule an appointment" screen, give your appointment a name such as “Iceland trip”, “weekly walks”, "weekly adventures,” etc.
  • Enter a start date by clicking the calendar icon.
  • Enter an end date by clicking the calendar icon.
  • Click the button next to your choice for recurring appointments.
  • Click “continue.”
  • On the next screen, choose the days within your requested date range that you require service.  Note:  all days are checked by default.  If you don't need all the days, please uncheck the box under each day you don't need.
  • Click the button that asks if the schedule will be the same for all days. Note: if the schedule is not the same for each day, you will be asked to complete a separate screen for each day.
  • On the next screen, please click the box next to the services that you would like for that day.
  • Select a time for the service.  Note: please do not select multiple times unless you require multiple visits in the same day.
  • Select any add-on services that you would like (additional charges apply).
  • Click "continue" to finish creating your appointment.

 

Why do I have to fill out an online profile?

We ask all of our clients to complete an online profile for them and their pets.  The benefits of a complete profile include:

  • In case we need to use backup sitter, we have all of your information in one place for the backup sitter, ensuring that they have all of the important information about your pet.
  • You can update important information (payment, pet information, health, etc) without calling.
  • We will always have the most up-to-date information about you and your pet.

 

I didn't get an appointment confirmation for some reason. Is a sitter coming?

If you don’t get a confirmation email, log in and check the “review my appointments” section to see if the appointment is approved.  If the appointment is “approved,” that means a sitter is assigned to the appointment and that the sitter has confirmed their availability and will be coming for the appointment.

If the appointment is not approved, it means we are still confirming availability with our sitters.